StepGenie Support
Questions about your account, your plan, the QBank, flashcards or StepGenie in ChatGPT? We're happy to help.
Email us
manav@stepgenie.ai — write from the email on your StepGenie account and tell us what you were doing and what you saw. A screenshot helps.
Your account
- Sign in at dashboard.stepgenie.app with your email and password, a magic link or Google.
- To get a copy of your data or delete it, email us from your account's address. See our Privacy Policy.
Plans and billing
For questions about your plan, a charge or a refund, email us from the address on your account.
StepGenie in ChatGPT
Practice StepGenie questions, see our visual explanations, review your flashcards and check your weak areas without leaving ChatGPT.
Connect your account
- In ChatGPT, add StepGenie and ask something like "Quiz me on 3 questions about heart failure".
- When ChatGPT asks, connect StepGenie: sign in on dashboard.stepgenie.app and click Allow.
- You're taken back to ChatGPT, where the StepGenie card shows your questions.
The question of the day works without connecting an account.
What ChatGPT can do with your account
- Show QBank questions, flashcards and your weak areas.
- Save your answers and flashcard reviews to your account, just like the website.
- It can't change your plan, billing or profile, and it can't delete anything.
Free accounts get 5 QBank questions a day, shared between ChatGPT and stepgenie.app. Plans can't be bought in ChatGPT.
Disconnect
You can disconnect StepGenie anytime in ChatGPT's settings, where you manage connected apps. Answers you already saved stay in your StepGenie account.
If something isn't working
- "This request expired": connection requests last 20 minutes. Go back to ChatGPT and connect again.
- Signed in to the wrong account: on the Connect page, choose "Not you?" and sign in with the right one.
- The card doesn't load: start a new chat and try again. If it keeps happening, email us.